Refund Policy

1. Wallet Recharge Policy

All successful wallet recharges are generally non-refundable once the amount has been credited to your Optiverse Astro wallet.

• Wallet balance can be used for Chat, Voice Call, and Video Consultations.
• Wallet balance cannot be withdrawn as cash.
• Wallet balance is non-transferable to another account.
• Promotional or bonus wallet credits cannot be redeemed for cash.

2. Failed or Duplicate Payments

If your payment is debited but your wallet is not credited, or if you are charged more than once due to a technical issue, please contact our support team within 7 days of the transaction.

After verification, the eligible amount will either be refunded to your original payment method or credited to your Optiverse Astro wallet, depending on the nature of the issue.

3. Consultation Charges

Consultation charges are deducted according to the astrologer's displayed per-minute consultation rate.

• Completed consultations are non-refundable.
• If a consultation ends because of insufficient wallet balance, the deducted amount cannot be refunded.
• If a consultation is interrupted due to a verified technical issue on the Optiverse Astro platform before meaningful consultation begins, eligible users may receive a partial or full wallet credit after review.

4. Promotional Offers & Bonus Credits

Promotional credits, referral bonuses, cashback rewards, coupons, and other bonus wallet amounts are non-refundable, non-transferable, and cannot be exchanged for cash.

5. Refund Request Procedure

To request a refund, please provide the following information:

• Registered Mobile Number
• Transaction ID or Payment Reference Number
• Date and Time of Transaction
• A brief description of the issue

6. Refund Processing Time

Once approved, refunds are generally processed within 5 to 7 business days. The final credit depends on your bank, UPI provider, card issuer, or payment gateway.

7. Cancellation Policy

Wallet recharges cannot be cancelled after successful completion. Consultation sessions that have already started are not eligible for cancellation or refund except in cases of verified technical failures caused by Optiverse Astro.

8. Policy Updates

Optiverse Astro reserves the right to modify this Refund Policy at any time. Updated versions will be published on this page along with the revised effective date.

9. Contact Us

If you have any questions regarding refunds or payment-related issues, please contact our support team.

Website: https://optiverseastro.com
Email: support@optiverseastro.com